Terms of Service
Streamza is operated by Streamwave Limited ("Streamza", "we", "us"). You can reach us at support@streamza.ai.
1. What these terms cover
These terms cover everything Streamza offers: the Streamza music app, the Streamza for Business console at stream.streamza.ai, and any Streamza site or service that links to them. Using any of it means you accept these terms. If you do not accept them, do not use the service.
2. Your account
- You need an account to use the music app. Sign up with an email address, or with Google.
- Keep your sign-in details to yourself. Anything done through your account is treated as done by you.
- Give us accurate details and keep them current.
- You must be 18 or older to buy a subscription. If you are under 18 you may use Streamza only with the consent of a parent or guardian, who accepts these terms on your behalf.
- One person, one account. Each plan states how many devices may play at once, and we enforce that.
3. What you may do with the music
- We license the service to you for personal, private listening. You do not own the music, and you gain no rights in it beyond listening through Streamza.
- You may not copy, record, re-upload, sell, lend or publicly perform anything from Streamza.
- Playing Streamza in a shop, restaurant, bar, gym, salon, office or any other place open to the public or to staff is a public performance. The music app does not license that. Streamza for Business does.
- Downloads are for offline listening inside the app. They stay encrypted on your device and stop working when your plan ends.
4. Streamza for Business
- A business plan licenses the premises we agree with you. The access code we issue belongs to that venue. Do not share it.
- We log what played, when, and on which stream, so that rights holders can be paid. That log is part of the service and cannot be switched off.
- Adverts and promos you upload must be lawful, must be yours to use, and must not mislead. We review them before they go on air and may refuse or remove any of them.
- We may pause or change a stream where a rights holder or the law requires it.
5. Free and paid plans
- The free tier gives a limited amount of listening each day and includes advertising.
- Paid plans are priced in Ugandan shillings. Where VAT applies it is added on top of the stated price and shown to you before you pay.
- Plans do not renew by themselves. When a plan ends, you buy the next one.
- Payment is taken through our payment partners, including mobile money. We never see or store your full card number or your mobile money PIN.
- If a payment fails or is reversed, access ends.
- For a refund, write to support@streamza.ai. We look at each request and return money where it is due, including where the law requires it.
6. What you must not do
- Break the law, or use Streamza to harm anyone.
- Get around the device limits, the daily listening limit, the advertising, the encryption on downloads, or any other technical measure.
- Scrape, crawl or bulk-download the catalogue.
- Share an account or a venue code beyond what your plan allows.
- Interfere with the service, or try to reach parts of it you have not been given.
7. Suspension and ending
- You may stop using Streamza at any time and ask us to close your account.
- We may suspend or close an account that breaks these terms, that is used fraudulently, or where the law requires it. Where we can, we tell you first.
- If we close your account without cause, we refund the unused part of a paid period.
8. Changes to the service and to these terms
- Streamza changes as we build it. Features come and go, and the catalogue changes as licences change.
- When we change these terms materially we publish the new version and ask you to accept it the next time you open the app or the console. You have to accept it to keep using the service.
9. The service is provided as it is
We work to keep Streamza running and the catalogue available, but we do not promise it will be uninterrupted or error-free, and we do not promise that any particular track will stay available. Nothing here removes rights you have under Ugandan consumer law that cannot be removed by agreement.
10. Our liability
To the extent the law allows, we are not liable for lost profits, lost business, lost data, or indirect loss. Where we are liable, our total liability for any claim is limited to what you paid us in the twelve months before the claim.
11. Intellectual property
Streamza, its name, logo, software and interfaces belong to Streamwave Limited. Music, artwork and other content belong to the rights holders who licensed it to us.
12. Disputes
These terms are governed by the laws of Uganda. If we disagree, we first try to settle it between us. If we cannot within thirty days, the dispute goes to arbitration in Kampala under the Arbitration and Conciliation Act, before a single arbitrator, conducted in English. Either of us may still ask a court for urgent protective relief.